In June 2010, D2NA announced it had launched an ambitious programme to achieve the ISO9001 certification. I am pleased to announce that D2NA have successfully met all of the requirements and are now ISO9001 certified.

Says Managing Director Graham Doyle “This is not just a box-ticking exercise. It’s had a really positive impact on our business and will shape the future of our company. We now have the systems in place to deliver excellent customer service, every time”

As an IT service provider, ISO9001 is an essential step in systemising our business and building the foundations from which we can sustain continued growth without taking our eye of the ball in terms of existing customers and projects.

Anyone can produce exceptional customer service once. ISO9001 is about pinning down the formula of how we deliver exceptional service, documenting it and bottling it so we can guarantee exactly the same service levels across the board, every single time.

It’s also about systematically measuring what we do and ensuring that we have processes in place to identify areas for improvement and how we go about implementing those improvements.

In order to do that it’s essential that we keep getting feedback from all customers on a regular basis. To those customers who have already responded, I would like to extend my personal thanks, as this will be a big help in our quest for perfection. To those who have not responded yet, here is your chance to influence how we deliver your services in future.