Being accredited with ISO9001 certification is a great accolade for any business and D2NA are proud to part of that select number of businesses able to achieve this level of quality.
ISO9001 is a hard quality standard to not only meet but maintain. D2NA have placed great efforts into devising exceptional internal processes that are re-shaping the way the business performs and this has great benefits for our clients which include:
- Systemised approach to inbound customer support queries to speed up our response;
- Allows us to be proactive in providing customer support on a daily basis ensuring that client systems have exceptional up-time and resiliency;
ISO9001 is not about delivering exceptional customer service once; it is about doing this every time and for every client. Our processes now form a major part of our business which allows us to deliver quick and efficient responses to our client requirements that not only protect them, but also free up our time to look for new and innovative solutions to help them in the future.
We have now been accredited with ISO9001 since April 2011 and in that time we have received feedback from our clients about the noticeable change in our "systemised service delivery". This is great for us as it allows us to track and manage performance increases which we can build on.
If you are an existing client of D2NA then we would welcome any feedback you have on our service delivery - we are accountable for the actions we take and therefore this information would give us great insight in to how we can always look to exceed your expectations.