At D2NA we believe in a personal approach and treating every customer as an individual. We adapt to their needs – not the other way round – and place a strong emphasis on working in partnership with customers, becoming a unified extension of their internal teams.
This means spending time finding out as much as we can about your business and the IT infrastructure before designing and implementing an IT Solutions package. Choose what you want, pay for what you need. It is as simple as that.
People first and last
As a leading UK provider of IT Infrastructure Support services we have a clear duty of care to our customers and our people. This includes a code of ethics that apply equally to business as well as our personal lives. To conduct ourselves in a decent and trustworthy manner at all times whilst providing support to businesses.
Our brand values can be summed up in the following three ways:
- Information technology is there to support the business not lead it
- Motivated to provide the best service to our customers
- An open-minded and honest approach
We understand the complexities and expense involved with IT infrastructure which is why a needs analysis is important from the outset. Doing this avoids the risk of costly mistakes.
Using a series of methodical processes to do so means that we are able to recommend solutions that accurately meet your needs. In fact, our processes for doing this are considered second to none.
Meet the Team
We are an engineering-led organisation. All our Directors have technical backgrounds allied to business-awareness: our Cloud services are 100% designed and owned by us: we are proud to employ some of the most talented and dedicated technicians in the region.
How do we do this? In several ways, starting with our impressive customer base, access to cutting-edge virtualisation technologies and continuing personal development via our growing list of accreditations with key IT infrastructure vendors.
Find out more here
Processes are the lifeblood of our company. Everything we do at D2NA is underpinned by strong processes based on established systems and standards including PRINCE2, ISO9001 and ISO27001 and ITIL.
Your business may require certain processes but not others and we only advise you to implement those that will work best for you. We have the requisite expertise in all areas to provide your business with what it needs. There is no point paying for an unnecessary process.
Solid and dependable
Our customer-focussed approach means that you can rely on us in times of need. We provide 24/7 support in two ways:
Choose from formal Guaranteed Service Levels or an informal, ‘best-efforts’ basis according to your individual requirements. Either way, you still receive a first class, personal service that is committed to keeping your infrastructure running in any eventuality.
Working in partnership with customers involves helping them to define their IT strategy so that it is aligned to their business. We have a comprehensive customer care programme that includes annual infrastructure assessments, regular account meetings with IT professionals and many other elements that are all designed to add value and exceed expectations.
This constant focus on your IT strategy enables us to keep you informed about the latest technological and business developments that are relevant to your business. Our goal is that of ‘best practice’.
Find out more about D2NA by downloading the Company Brochure.
Contact us to find a tailored IT infrastructure solution from a company who puts you first.
Call us on 03301 59 59 69 or email us on firstname.lastname@example.org
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