Our Approach

We use a 6 step process in everything that we do. This process is logical and methodical and always with your business needs at the forefront, forming an important part of our company ethos.

It draws upon our vast resources of technical knowledge, practical experience and business know-how that have proven to be a success with our customers. We adopt a simple mantra: define, design and deploy.

6 Step Approach

Each step plays an important role in the lifecycle and is backed by solid theoretical grounds and supported by industry accreditation. They conform to ISO standards including ISO9001 – Quality Management Continuous Improvement and ISO27001 – Data Security.

Step 1: Assess

We believe in the importance of understanding needs before recommending solutions…

Step 1 includes a pre-sales checklist, infrastructure assessment – for large IT Departments using advanced network analysis tools or a simpler IT Health Check for smaller businesses with no internal IT staff.

Step 2: Design

This refers to either project design or service package design or both.

It includes a technical specification, technical diagrams and a pre-sales outline of a project or service package, complete with estimated timescales. It also includes a proposal with quotes for each option.

Step 3: Plan

Once we have an initial agreement about a project or service package, or both, we proceed to the next step, that of detailed planning meetings with the Technical Lead…

The result is a PRINCE2 aligned project plan including accurate timescales, communications strategy and a reporting system with issue logs and change control.

Step 4: Deliver

The core of the process. Once everyone has agreed to the project plan the next move is the delivery stage. This is either delivery of the project or a service package or both…

There are sales processes to follow that include procurement and delivery of software and resource management, e.g. third party software vendors. Proper planning and qualified, experienced technicians will ensure that the implementation is relatively straightforward. We understand the complexities of IT and issues will inevitably arise but following the IT strategy as agreed at the planning stage will minimise their impact on the success of the project or service delivery.

Step 5: Tailor

One of our goals is the building of long term relationships and this means understanding how a customer’s business works and ways to add value over the long term…

We start with our ‘New Client Take-On’: this is comprised of a series of processes that promote listening and learning. We then modify the service package and personalise our working practices. This on-going process is enabled through a programme of continuous, open communication.

Step 6: Support

The emphasis is on a pro-active, structured and personal service.

We have developed our own network monitoring systems that monitor traditional computing and new, Virtualisation layers of infrastructure using a single console.

Customers can log into a portal to check the status of their IT infrastructure. In addition, we deliver customisable alerts via email or SMS or their own online dashboard. We can perform daily checks of critical systems if so desired.


This 6 step process is based upon PRINCE2 project management methodology and the above mentioned ISO accreditations. Most importantly, we adopt a uniquely personal style. We only employ highly qualified engineers who respond to queries immediately and in a professional manner. They not only resolve these quickly but are on hand to discuss any aspect of your IT strategy


Capabilities

As you might expect our engineers have an impressive range of qualifications and skills that they use for your benefit. These have been awarded by established vendors including Microsoft, Apple, Cisco, Citrix and VMware.

SkillVendors
Server SupportMicrosoft
Desktop SupportMicrosoft, Apple
Mobile SupportMicrosoft, Apple, Blackberry
Virtual Server InfrastructureVMware, Microsoft
VDI Application DeliveryCitrix, Microsoft
Network InfrasturctureHP, Cisco
StorageEqualLogic, NetApp, DotHill, QNAP, StorMagic
Thin ClientsiGEL, Wyse
BackupVeeam, Snapshot
FirewallsFortigate, Draytek
Web SecurityWebsense

Accreditations & Affiliations

We have a policy of continuous investment in our people who have been awarded accreditations from leading IT infrastructure vendors. All our engineers are certified to Microsoft Professional level as a minimum including specialist areas of Virtualisation technologies.

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