D2 Network Associates Mission Statement

The overriding goal of everything we do is to inspire trust and respect from our customers, to guide them through the labyrinth of the technical world, and to provide them with solutions which empower them to achieve more than they thought possible.

Our customers value our opinions and look to us for guidance in areas where they lack confidence but with which they must engage in order to succeed in their own areas of expertise.

We love to create complex, harmonious, robust technical solutions; but we strongly believe that technology is there to serve people (not for its own sake) ‐ and it’s the reaction we get from happy customers that gives us the real buzz. That is our reason for being.

Our motivation to provide successful solutions is that it deepens our relationships with each other and with our customers. We are guided by the same rules in business that guide us in our personal lives – and we apply the same level of care and attention to our business relationships as we do to our personal relationships.

So, our true and fundamental product is not merely a technical service; it’s a feeling ‐of stability, security, support – a feeling of being cared for.

Our core values

• To raise the bar in terms of service levels in the realm of outsourced IT.

• To re‐define the types of services and methods of delivery of outsourced IT services available to businesses.

• To challenge perceptions of the types of people working in the IT services sector… to bring new types of people to the IT services sector – people who are both highly technically intelligent, but people who are equally skilled in, and passionate about human interaction

• An organisation with people who care about each other’s needs, and the needs of our customers, who care about how technology can help people and businesses

• To use technology as a vehicle to facilitate better relationships

• To create innovative solutions to help customers achieve their goals

• To be accountable and transparent to our customers at all times

• To take care of a manageable number of customers’ IT networks and systems and keep them in peak condition. In so doing, to form deep, long lasting relationships with business owners and key personnel, and to nurture a community of like minded people.

• To grow our company in terms of revenue, profit and the size of our community, but only to grow as far and as fast as we can without compromising any of the above values in terms of excellence in customer service and our dedicated, caring approach.