What's Included in Expert Network Support

Typically, we provide expert 3rd line support to in-house teams, 1st & 2nd line cover for in-house staff absence, expertise and guidance in all areas of IT; we also maintain a regular on-site presence, and play a key role in strategic IT planning. 

Of course there are some larger businesses that prefer the benefits of a fully outsourced IT solution, and for those businesses we can deliver Total Network Support including end user support.

Both Total Network Support and Expert Network Support encompass Business Critical Support plus lots more. Please go to Compare Support Packages for further details.

Expert Network Support typically includes the following  features and more - and you can tailor the service to your business so you only pay fo the features you need - please go to Compare Support Packages for a full feature list.
- Unlimited Telephone Support
- Unlimited Remote Support
- Unlimited On-site Support
- Helpdesk Management
- KPI Reporting
- Priority Local Rate Telephone Line
- Priority Email Address
- 24/7/265 Customer Portal
- Pro-Active Support & Monitoring
- Emergency Reponse
- Access to Directors' Mobiles
- Goodwill support for home setups
- Free Health Check