IT Careers at D2NA

Do you want to work for us? We are a dynamic, forward-thinking company which offers an attractive salary, rapid learning opportunities and progression that is backed by a comprehensive training programme. Your Career in IT is our business. We operate a culture of excellence and team-reward. Come and work alongside leading experts in their field and in a fast-paced, challenging environment. D2NA specialises in IT infrastructure supportSecurity and Cloud technologies

We are a Microsoft Gold Partner, a VMware Enterprise partner, Veeam Gold partner and a Citrix partner amongst others. We are based in Staffordshire, West Midlands and London with a UK-wide customer base and a highly motivated Team. We deliver tailored IT Solutions to customers ranging from SME’s with 10 staff to multi-national organisations employing hundreds of staff. These customers are in a variety of business sectors including manufacturing, healthcare and professional services.

  • Full-Time Helpdesk Engineer (North)

    D2NA is looking for an experienced IT professional who can:

    Work as part of our Service Desk team to support customers’ IT infrastructures.
    Fix and solve a wide variety of technical challenges in customer’s IT networks, at the Desktop, Server, Storage, Hypervis…

    D2NA is looking for an experienced IT professional who can:

    • Work as part of our Service Desk team to support customers’ IT infrastructures.
    • Fix and solve a wide variety of technical challenges in customer’s IT networks, at the Desktop, Server, Storage, Hypervisor and Network levels, within agreed service levels, often multi-tasking in a dynamic environment
    • Work within the framework of our ISO9001 processes to deliver extraordinary quality IT support, exceptional levels of customer service, and exceptional quality technical solutions that exceed the customer’s expectations – to a wide range of customers throughout the UK.
    • Communicate effectively with customers at all levels as well as internal teams (both technical and sales)

    About D2 Network Associates 

    D2NA is a highly-successful award-winning IT business about to experience 400% growth in the next 5 years. This is a new position to support the growth of the company and the career prospects are extraordinary.

    The company has a solid sense of team responsibility, with the passion for service delivery being team-centric. We genuinely put our customers first. Being in this team is an awesome opportunity.

    We have a Culture of excellence and team-reward. It’s an exciting challenging environment where you will have the opportunity to work with some of the leading managers and engineers in their field.

    Being a Gold partner, we are one of Microsoft’s top 5% of partners in the UK. We are also a VMware Enterprise partner, Veeam Gold partner and a Citrix partner.

    Based in Staffordshire, we have a UK wide client base including several key clients in London and surrounding areas, and a strong engineering team. We offer tailored solutions to clients ranging from small start-ups to multi-national companies with hundreds of users, in business sectors ranging from manufacturing to healthcare & professional services.

    Benefits

    • You will receive an attractive salary package
    • You will receive an outstanding training programme. Training and professional development is central to D2NA’s ethos. A comprehensive training programme will be designed during your probationary period and will be reviewed every 6 months.
    • There are rapid career progression opportunities with potential for consultancy or management roles.
    • Flexible working hours
    • Bike to work scheme
    • Child care vouchers
    • Rewards scheme
    • BYOD scheme

    Purpose of the job

    You will be based at our Newcastle under Lyme office providing technical support to customers throughout the UK. Working within our technical team you will be responding to emails and phone calls and generating support tickets. You will be responsible for resolving these issues on a first line basis and escalating any issues that require further support.

    The person

    • You are expected to be competent in all aspects of Windows Server, Windows Desktops, TCP/IP Networking
    • You will have experience of working in a customer facing environment, have good communication skills and are responsive to customers’ needs
    • You have the ability to work under stress and multi-task
    • You are ideally already working for a Managed IT Service Provider

    You are someone who has an analytical approach to problem solving, learns new technologies rapidly, responds well to the pressure of tackling multiple demands simultaneously, and is an extraordinary communicator.

    You will be an all-round IT professional with a consistent record of providing exceptional customer service, implementing a wide range of technical solutions, and have an unquenchable thirst for learning new technologies.

    You will have a good understanding of the IT world, including the benefits of IT support services and virtualisation & cloud services – and be able to communicate the benefits to both technical and business focused people.

    Key Tasks & responsibilities

    • Providing on-site support to customers as required
    • Working with other D2NA staff to ensure that projects are delivered within agreed parameters and support requests are progressed in accordance with service level agreements
    • Timely and accurate documentation of project issues and service issues to the Helpdesk
    • Reporting of service issues and project issues to customers and also to other D2NA staff
    • Providing 1st/2nd line support to customers, by telephone and email, using remote access tools, and monitoring support email queues to ensure that agreed service levels are met
    • Logging new support requests to the Helpdesk, and dealing with new support requests directly as required
    • Observation of Server Monitoring Software along with associated support tasks
    • Using various methods to monitor customers’ server event logs, check backups and other services, and to otherwise ensure that customers’ IT systems are maintained in peak condition; plus the associated documentation of these tasks in the Helpdesk.

    Experience

    • Demonstrable experience working as a support desk technician with a Managed IT Service Provider in the SME sector or in an IT Department
    • Working in a multi-tenanted service desk environment with SLA’s

    Training & Development

    Training and professional development in is central to D2NA’s ethos. A comprehensive training programme will be designed during your probationary period and will be reviewed every 6 months. Training will comprise vendor-partner training, formal training towards accreditations with partners such as Microsoft, VMware and Citrix, and shadowing with other technicians.

    Essential Technical Skills

    Troubleshooting skills and implementation skills in the following:

    • All aspects of Microsoft Server technologies, including Office 365
    • Desktop support of Microsoft client operating systems
    • Network Hardware such as Routers, Switches and firewalls
    • TCP/IP Networking
    • Office 365

    Preferred Technical Skills

    Training will be provided in the following technologies but as a minimum we expect an understanding of their basic concepts:

    • Virtualisation technology such as VMWare
    • Veeam (Backup & Replication)
    • Citrix (XenDesktop, XenApp, Access Gateway)
    • Microsoft Remote Desktop Services
    • Enterprise Firewalls (Fortinet, Cisco Meraki),
    • Managed Switches (HP Procurve, Cisco).

    Qualifications

    We would expect you to have made some investment into your professional development. Therefore one or more technical qualifications in any of the key Vendors mentioned above would be preferable. A general vocational IT qualification or a formal IT education would also be an advantage.

    Working hours and conditions

    You will be contracted to work 40 hours per week, Monday to Friday with a lunch break of one hour.

    Standard Service Desk hours are 07:00 am – 19:00 pm in which we run 3 shifts: 07:00am – 16:00pm, 08:30am – 17:30pm and 10:00am-19:00pm. Your rota will be defined by the Service Delivery Manager.

    From time to time, there may be some evening or weekend work required to cover projects

    A Disclosure and Barring Service (DBS) (Formerly CRB) check will be performed.

    D2NA is an equal opportunity employer. You will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age or disabled status.

    How to apply

    Email your CV to work@D2NA.com

  • Part Time Administrative Assistant

    D2NA is looking for a Part Time Administrative Assistant to perform a variety of administrative and clerical tasks including;

    Providing support to our Business Manager, particularly in relation to the finance function
    Assist in managing our company’s general admini…

    D2NA is looking for a Part Time Administrative Assistant to perform a variety of administrative and clerical tasks including;

    • Providing support to our Business Manager, particularly in relation to the finance function
    • Assist in managing our company’s general administrative

    About D2 Network Associates

    D2NA is an award-winning IT Managed Service Provider, set to experience 400% growth in the next 5 years.

    The company has a solid sense of team responsibility, with the passion for service delivery being team-centric. We genuinely put our customers first.

    We have a culture of excellence and team-reward. It’s an exciting challenging environment where you will have the opportunity to work with some of the leading managers and engineers in their field in the UK.

    We are a Microsoft Gold Partner which puts us in the top 5% of Microsoft partners in the UK. We are also a VMware Enterprise partner, Veeam Silver partner, Citrix Silver partner, Dell Preferred partner, and NetApp Gold partner.

    Based in Staffordshire, we have a UK wide client base including several key clients in London and surrounding areas, and a strong engineering team. We offer tailored solutions to clients ranging from SMEs to multinational companies with hundreds of users, in business sectors ranging from manufacturing to healthcare and professional services.

    D2NA is an equal opportunity employer. You will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age or disabled status.

    Benefits

    • Salary of £16,016 – £17,076 pro rata
    • Company Pension
    • Flexible working week
    • Excellent training and development programme, including mentoring from our award winning team
    • Rapid career progression opportunities with our growing company
    • Bike-to-work scheme
    • Child Care Vouchers
    • Rewards Scheme

    The person

    Key Tasks & responsibilities

    • Administration of company credit card expenses
    • Process invoices
    • Responsible for office stationery and ordering stock
    • Book travel and accommodation for employees
    • Any other admin related tasks to support the Business Manager and assisting with day to day ad hoc duties when required

    Experience

    • Experience of customer facing role would be an advantage. Life experience would count in this respect.
    • Work in previous administration roles would be an advantage.
    • Experience of working in an office.

     Essential Skills 

    • Computer literate with experience of Office packages, including intermediate Excel
    • Confident personality and good communication skills
    • Attention to detail and being task focused are both essential skills for this role

    Character and soft skills

    • Outstanding communication skills – face to face, telephone and written
    • Confident individual capable of working in a team or own initiative
    • Ability to work under pressure
    • Synergy with the Company’s mission and values

    Key Attributes

    • A desire to be the best you can be
    • Takes ownership and is accountable
    • Highly motivated, confident & outgoing
    • Adaptable, embraces change
    • Trustworthy
    • Team Player
    • Problem Solver

    Working hours and conditions

    Normal working hours are 16 hours per week and we can be flexible on the days and hours.

    From time to time, there may be some additional work required.

    The role is office based out of our headquarters in North Staffordshire.

    Dress code is smart-casual when working with D2NA staff.

    How to apply

    Email your CV to work@d2na.com

  • Senior Infrastructure Engineer (South)

    D2NA is looking for a Southern based, experienced Senior Infrastructure Engineer who can;

    From Home, work as part of our Service Desk team to support customers’ IT infrastructures.
    Travel to customer sites mainly in London and the South but also throughout the UK…

    D2NA is looking for a Southern based, experienced Senior Infrastructure Engineer who can;

    • From Home, work as part of our Service Desk team to support customers’ IT infrastructures.
    • Travel to customer sites mainly in London and the South but also throughout the UK to deliver technical solutions and on-site IT support
    • Fix and solve a wide variety of technical challenges in customer’s IT networks, at the Desktop, Server, Storage, Hypervisor and Network levels, within agreed service levels, often multi-tasking in a dynamic environment
    • Act as Technical Lead to assigned clients, providing technical pre-sales advice within the structure of our Account Management processes
    • Work within the framework of our ISO9001 processes to deliver extraordinary quality IT support, exceptional levels of customer service, and exceptional quality technical solutions that exceed the customer’s expectations – to a wide range of customers throughout the UK.
    • Communicate effectively with customers at all levels as well as internal teams (both technical and sales).

    About D2 Network Associates

    D2NA is a highly-successful award-winning IT business about to experience 400% growth in the next 5 years. This is a new position to support the growth of the company and the career prospects are extraordinary.

    The company has a solid sense of team responsibility, with the passion for service delivery being team-centric. We genuinely put our customers first. Being a leader in this team is an awesome opportunity.

    We have a Culture of excellence and team-reward. It’s an exciting challenging environment where you will have the opportunity to work with some of the leading managers and engineers in their field.

    We are one of Microsoft top 5% of partners in the UK and set to achieve Gold partner status in 2015. We are also a VMware Enterprise partner, Veeam Gold partner and a Citrix partner.

    Based in Staffordshire, we have a UK wide client base including several key clients in London and surrounding areas, and a strong engineering team. We offer tailored solutions to clients ranging from small start-ups to multi-national companies with hundreds of users, in business sectors ranging from manufacturing to healthcare & professional services.

    Benefits

    • You will receive an attractive salary package
    • You will receive an outstanding training programme. Training and professional development is central to D2NA’s ethos. A comprehensive training programme will be designed during your probationary period and will be reviewed every 6 months.
    • There are rapid career progression opportunities with potential for consultancy or management roles.
    • Flexible working hours
    • Role based from home
    • Bike to work scheme
    • Child care vouchers
    • Rewards scheme
    • BYOD scheme

    Purpose of the job

    You will be implementing technical solutions and providing technical support to customers throughout the UK, both on client sites and remotely, working closely within our technical team. This is a role that will require you to be based from home, but there is also extensive site based work depending on current project schedules, as well as travel to our head office in Staffordshire, There is excellent scope within this role for future development. Being a senior role there is a heavy focus on both the quality of technical delivery and client communication. You will also be acting as a ‘Technical Lead’ to a set of assigned clients, providing technical pre sales advice under the guidance of the Technical Director, and within the structure of our Account Management processes.

    The person

    • You are expected to be competent in all aspects of Windows Server, Windows Desktops, TCP/IP Networking
    • You will have experience of working at customer sites and have good communication skills, and are responsive to customers’ needs
    • You have the ability to work under stress and multi-task
    • You ideally have exposure to Virtualisation technologies with a strong desire to develop in these areas and the ability to learn new technologies rapidly
    • You are ideally working for a Managed IT Service Provider

    You are someone who has an analytical approach to problem solving, learns new technologies rapidly, responds well to the pressure of tackling multiple demands simultaneously, and is an extraordinary communicator.

    You will be an all-round IT professional with a consistent record of providing exceptional customer service, implementing a wide range of technical solutions, and have an unquenchable thirst for learning new technologies.

    You will have a good understanding of the IT world, including the benefits of IT support services and virtualisation & cloud services – and be able to communicate the benefits to both technical and business focused people.

    Key Tasks & responsibilities

    • Providing on-site support to customers as required
    • Technical implementation of projects, both on-site and remotely, under the guidance of the Service Delivery Manager and other senior staff
    • Pre-sales technical advice to assigned clients
    • Working with other D2NA staff to ensure that projects are delivered within agreed parameters and support requests are progressed in accordance with service level agreements
    • Timely and accurate documentation of project issues and service issues to the Helpdesk
    • Reporting of service issues and project issues to customers and also to other D2NA staff
    • Providing 1st/2nd line support to customers, by telephone and email, using remote access tools, and monitoring support email queues to ensure that agreed service levels are met
    • Logging new support requests to the Helpdesk, and dealing with new support requests directly as required
    • Observation of Server Monitoring Software along with associated support tasks
    • Using various methods to monitor customers’ server event logs, check backups and other services, and to otherwise ensure that customers’ IT systems are maintained in peak condition; plus the associated documentation of these tasks in the Helpdesk.

    Experience

    • Demonstrable experience working as a field-based technician and/ or a support desk technician (ideally both) with a Managed IT Service Provider in the SME sector or in a IT Department
    • Working in a multi-tenanted service desk environment with SLA’s

    Training & Development

    Training and professional development in is central to D2NA’s ethos. A comprehensive training programme will be designed during your probationary period and will be reviewed every 6 months. Training will comprise vendor-partner training, formal training towards accreditations with partners such as Microsoft, VMware and Citrix, and shadowing with other technicians.

    Essential Technical Skills

    Troubleshooting skills and implementation skills in the following:

    • All aspects of Microsoft Server technologies, including Windows Server, Exchange Server, Active Directory, IIS, SQL and Small Business Server.
    • Desktop support of Microsoft client operating systems
    • TCP/IP Networking

    Preferred Technical Skills

    Training will be provided in the following technologies but as a minimum we expect an understanding of their basic concepts:

    • Virtualisation experience with VMWare
    • Veeam (Backup & Replication)
    • Citrix (XenDesktop, XenApp, Access Gateway)
    • Microsoft Remote Desktop Services
    • Enterprise Firewalls (Fortinet, Cisco Meraki),
    • Managed Switches (HP Procurve, Cisco) and VoIP.
    • Storage (Dell, Netapp)
    • Office 365

    Qualifications

    We would expect you to have made some investment into your professional development. Therefore one or more technical qualifications in any of the key Vendors mentioned above would be preferable. A general vocational IT qualification or a formal IT education would also be an advantage.

    Working hours and conditions

    You will be contracted to work 40 hours per week, Monday to Friday (excluding bank holidays) inclusive of a lunch break of one hour. Normal working hours on projects are 08:30 am – 17:30 pm. Standard Service Desk hours at 07:00 am – 19:00 pm. When working on the Service Desk you will be required to work within a rota as defined by the Service Delivery Manager.

    You will required to participate in an “out of hours” support rota, providing remote support outside of the Service Desk hours (19:00 – 07:00) Monday to Sunday. When designated out of hours, you will receive additional financial compensation.

    From time to time, there may be some evening or weekend work required and travel outside normal business hours.

    The role is a home based role in or around London, but with part of the role being in the field there will be periods working away at client sites.

    A Disclosure and Barring Service (DBS) (Formerly CRB) check will be performed.

    D2NA is an equal opportunity employer. You will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age or disabled status.

    How to apply

    Email your CV to work@D2NA.com

  • Business Development Manager (South)

    D2NA has an exciting new role for an ambitious and driven Business Development Manager for the south of the UK who can:

    Generate new opportunities with small, medium and mid-market companies
    Lead and challenge prospective key partners to position how we can help
    B…

    D2NA has an exciting new role for an ambitious and driven Business Development Manager for the south of the UK who can:

    • Generate new opportunities with small, medium and mid-market companies
    • Lead and challenge prospective key partners to position how we can help
    • Build a strong pipeline; develop and close opportunities to meet and exceed sales targets
    • Operate strategically to understand prospect needs and find opportunities
    • Work closely with technical leads to design and build recommendations
    • Present commercial and technical recommendations to prospects
    • Join a dynamic but highly encouraging team
    • Lead existing accounts to a high standard

    About D2 Network Associates

    D2NA is an award winning IT Managed Service Provider, set to experience 400% growth in the next 5 years. This role is a key position to support that growth and as a result, the career prospects are exceptional.

    The company has a solid sense of team responsibility, with the passion for service delivery being team-centric. We genuinely put our customers first.

    We have a Culture of excellence and team-reward. It’s an exciting challenging environment where you will have the opportunity to work with some of the leading managers and engineers in their field in the UK.

    We are a Microsoft Gold Partner which puts us in the top 5% of Microsoft partners in the UK. We are also a VMware Enterprise partner, Veeam Silver partner, Citrix Silver partner, Dell Preferred partner and NetApp Gold partner.

    Based in Staffordshire, we have a UK wide client base including several key clients in London and surrounding areas, and a strong engineering team. We offer tailored solutions to clients ranging from SMEs to multinational companies with hundreds of users, in business sectors ranging from manufacturing to healthcare and professional services.

    D2NA is an equal opportunity employer. You will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age or disabled status.

    Benefits

    • Attractive salary of up to £30,000 with on target earnings (OTE) of up to £60,000
    • Company Car, Mobile Phone and Laptop (or Bring Your Own Device contribution)
    • Company Pension launched in 2016
    • Flexible working hours and days
    • Excellent training and development programme, including mentoring from our award winning team
    • Formal training to achieve industry qualifications, vendor-partner training
    • Rapid career progression opportunities with our growing company
    • Bike-to-work scheme
    • Child Care Vouchers
    • Rewards Scheme

    D2NA has a solid sense of team responsibility, with the passion for service delivery being team-centric. We genuinely put our customers first. We have a culture of excellence and team-reward for focusing and committing. It is an exciting, challenging environment where you will have the opportunity to work with some of the UK’s leading, award-winning managers and engineers.

    Purpose of the job

    The main purpose of the role is to generate and win new business. You will generate new business through your own targeted sales activity and leads from marketing.

    Working closely with the Managing Director, Sales admin team and Technical Leads, you will be responsible for guiding new opportunities through the sales process; ensuring profit targets are achieved.

    Once a new account is won, you will be responsible for creating a strategic account plan and leading a communications strategy. Clear, consistent communication internally and externally, combined with a consistent attitude towards client follow up is a basic expectation for this role.

    As our company structure is very reciprocal, you will also work closely with the administration, service delivery and projects team throughout the customer journey. Together, you will ensure clients continue to receive an extraordinary service.

    The person

    You will be able to lead and challenge prospects to make them think differently about technology and position how we can help. Strong business insight and extraordinary communication skills (written, verbal by telephone, and face to face) are important. You will be expected to spend lots of time travelling through the UK to meet prospects face to face. A Car will be provided.

    You will be comfortable handling other internal resources such as Technical Leads in order to educate prospects about new technologies and how best to use them for the benefit of their business.

    A minimum of 3 years’ previous experience in a Managed Service Provider sales role is required. You are proficient in using CRM and Microsoft Office tools.

    Our office is often fast-paced and the ability to work under pressure important to the role. A natural focus on hunting new business essential, as is an ability to handle time and workload effectively.

    We rely on excellent relationships among our team and you will enjoy working closely with others. We operate an open door policy at all times and welcome individuals who are happy to share their ideas and become part of our culture of improvement and support for one another.

    Key Tasks & responsibilities

    • Generate and win new business opportunities
    • Develop a local and regional network to find new opportunities
    • Develop a specific list of prospects within a framework
    • Target specific list of prospects to generate interest and opportunity
    • Lead and challenge prospective key partners to position how we can help
    • Meet and exceed sales targets
    • Develop a regular recurring income through support and cloud services
    • Identify, develop and close IT Infrastructure projects
    • Present commercial and technical recommendations
    • Liaise with Technical Leads to create recommendations
    • Contribute and handle final-sign off for proposals/presentations
    • Attend meetings with a technical lead to present recommendations
    • Effectively handle client expectations for project delivery
    • With won and existing accounts, create and develop a strategic account plan
    • Identify strategic and tactical opportunities
    • Provide ongoing support and management to ensure customer satisfaction

    Experience

    • A minimum of 3 years’ experience in a Managed Service Provider sales role.

    Training & Development

    Training and professional development is central to our culture. A comprehensive, personalised training programme will be designed during your probationary period and will be reviewed every 6 months. Training will comprise formal key account management training, vendor-partner training, shadowing managers/directors and mentoring from our award-winning team.

    Key Attributes

    • Ability to work under stress and multi-task
    • Tenacity to find and develop new business
    • Extraordinary communication skills – face to face, telephone and written
    • Strong intuition for business
    • Able to plan, prioritise and organise personal workloads to meet objectives and deadlines
    • Ability to understand customer’ needs and challenge customers in a positive way
    • Self-assured and confident individual
    • Alignment with the company’s mission and values
    • Takes ownership and is accountable
    • Adaptable, embraces change
    • Dependable
    • Great teammate
    • Problem solver

    Qualifications

    No specific qualifications are required for this role, although we would expect you to be able to demonstrate relevant experience and learning in the field.

    Working hours and conditions

    The role is full-time. Office hours are Monday – Friday, 8:30 am – 17:30 pm however we operate a flexible working policy. At D2NA you are paid on results, not how often and at what time you are at your desk.

    From time to time, there may be some evening or weekend work required and travel outside normal business hours.

    This is a home based role focused on a geographical area that covers the south of the UK. There will be regular visits to customer sites and our head office in Staffordshire with occasional visits to business events.

    Dress code is smart/formal when visiting customer sites. However, we always try to dress to match the culture of each individual customer (guidance will be given when needed).

     

    How to apply

    Email your CV to work@d2na.com 

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