{"id":6419,"date":"2026-02-11T10:15:09","date_gmt":"2026-02-11T10:15:09","guid":{"rendered":"https:\/\/www.d2na.com\/?p=6419"},"modified":"2026-02-11T14:25:56","modified_gmt":"2026-02-11T14:25:56","slug":"local-council-case-study","status":"publish","type":"post","link":"https:\/\/www.d2na.com\/index.php\/2026\/02\/11\/local-council-case-study\/","title":{"rendered":"Local Council Case Study"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">mins read<\/span><\/span>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6419\" class=\"elementor elementor-6419\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7faa02a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"61377\" data-id=\"7faa02a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60c25af\" data-eae-slider=\"19017\" data-id=\"60c25af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c18dd1b elementor-widget elementor-widget-heading\" data-id=\"c18dd1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transitioning to a security-first methodology and managed service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4b549a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"21415\" data-id=\"4b549a2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79808e4\" data-eae-slider=\"56879\" data-id=\"79808e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c80be91 elementor-widget elementor-widget-ucaddon_dual_color_heading\" data-id=\"c80be91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_dual_color_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Dual Color Heading -->\n\n<div style=\"text-align:center;\">\n  <div>\n    <span class=\"ue-title-one\">Customer:<\/span> <span class=\"ue-title-two\">Local Council<\/span>\n  <\/div>\n<\/div>\n<!-- end Dual Color Heading -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a6e8e47\" data-eae-slider=\"85727\" data-id=\"a6e8e47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4032f1 elementor-widget elementor-widget-ucaddon_dual_color_heading\" data-id=\"f4032f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_dual_color_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Dual Color Heading -->\n\n<div style=\"text-align:center;\">\n  <div>\n    <span class=\"ue-title-one\">Customer:<\/span> <span class=\"ue-title-two\">February 2026<\/span>\n  <\/div>\n<\/div>\n<!-- end Dual Color Heading -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-bbccf19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"48775\" data-id=\"bbccf19\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84d6b01\" data-eae-slider=\"60202\" data-id=\"84d6b01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24f2c09 elementor-widget elementor-widget-heading\" data-id=\"24f2c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Background<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-b6abcd6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"6474\" data-id=\"b6abcd6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc3e0d7\" data-eae-slider=\"92622\" data-id=\"fc3e0d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f289c57 elementor-widget elementor-widget-text-editor\" data-id=\"f289c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The customer is a UK local council based in the South-West, responsible for delivering essential public services to residents, businesses, and community organisations. <\/p><p>Operating under tight budgets and high public accountability, the council relies on stable, secure, and well\u2011governed IT systems to support internal staff, frontline services, and digital\u2011first initiatives.<\/p><p>Due to the sensitive nature of their public sector operations, their name has been <br \/>withheld for confidentiality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-6f9c9b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"8883\" data-id=\"6f9c9b7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-692305d\" data-eae-slider=\"34381\" data-id=\"692305d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f961de elementor-widget elementor-widget-heading\" data-id=\"1f961de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-88bb3f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"65337\" data-id=\"88bb3f2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5960438\" data-eae-slider=\"32803\" data-id=\"5960438\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09b85d4 elementor-widget elementor-widget-text-editor\" data-id=\"09b85d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before partnering with D2NA, the council had been working with a long\u2011standing incumbent IT provider. Over time, several issues emerged:<\/p><ul><li>Slow and inconsistent Service Desk response times<\/li><li>Minimal emphasis on security, leaving the council exposed to modern cyber threats<\/li><li>A lack of proactive improvement or strategic roadmapping<\/li><li>Poor visibility of IT performance and limited communication<\/li><li>Rising costs through inefficient licensing and Microsoft 365 usage<\/li><\/ul><p>These challenges led to declining confidence across council departments and growing <br \/>concern around the resilience and security of the council\u2019s IT environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-41221cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"40956\" data-id=\"41221cd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28114a9\" data-eae-slider=\"31320\" data-id=\"28114a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84b8f9d elementor-widget elementor-widget-heading\" data-id=\"84b8f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">These challenges led to declining confidence across council departments and growing \nconcern around the resilience and security of the council\u2019s IT environment.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4859f97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"17514\" data-id=\"4859f97\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-613975e\" data-eae-slider=\"65968\" data-id=\"613975e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63326a3 elementor-widget elementor-widget-heading\" data-id=\"63326a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-6f0de5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"32517\" data-id=\"6f0de5d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4009284\" data-eae-slider=\"30275\" data-id=\"4009284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b7bdfc elementor-widget elementor-widget-text-editor\" data-id=\"6b7bdfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The council selected D2NA after recognising the need for a partner who could deliver not only reliable Managed IT Services, but also a modern, security\u2011led approach that their incumbent provider had not prioritised. From day one, D2NA applied its Security\u2011First methodology, underpinned by the CyberAscend Framework, to stabilise operations and introduce a structured roadmap for security maturity.<\/p><p><strong>A Structured Security\u2011First Transition<\/strong><\/p><ul><li>Unlike the previous provider, who had offered minimal strategic guidance and limited security oversight, D2NA approached the takeover with a clear and methodical lens:<\/li><li>Conducting an evidence\u2011based review of the council\u2019s Microsoft 365 tenancy, identity policies, endpoint standards and cloud configurations<\/li><li>Establishing a baseline of inherited risks, misconfigurations and technical debt<\/li><li>Prioritising remediation activities using CyberAscend\u2019s maturity pillars<\/li><li>Realigning ticket logging processes to ensure every incident and request flowed through a secure, governed process<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3ea65e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"34874\" data-id=\"3ea65e0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9559c9b\" data-eae-slider=\"35264\" data-id=\"9559c9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d60696f elementor-widget elementor-widget-heading\" data-id=\"d60696f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results and Impact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-5e44315 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"39014\" data-id=\"5e44315\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76fe0db\" data-eae-slider=\"40341\" data-id=\"76fe0db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8878c51 elementor-widget elementor-widget-text-editor\" data-id=\"8878c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The council saw rapid and meaningful improvements across its IT service landscape:<\/p><ul><li>Significant uplift in Service Desk performance, with staff reporting faster responses and quicker resolutions<\/li><li>Security posture strengthened, with several inherited risks remediated through the CyberAscend framework<\/li><li>Cost savings achieved through smarter Microsoft 365 licensing and increased adoption of built\u2011in productivity tools<\/li><li>Improved stability across core systems and devices<\/li><li>Greater trust and transparency, enabled by clear communication and proactive support<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-e6ea449 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"73614\" data-id=\"e6ea449\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70fe982\" data-eae-slider=\"79499\" data-id=\"70fe982\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dada8ca elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-testimonial--align-center elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"dada8ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t\u201cD2NA have brought a level of professionalism and focus on security that we simply weren\u2019t getting before. Our staff have noticed the improvement, and we now feel confident that our IT is both secure and well\u2011managed.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__title\">Councillor and IT Champion<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-e235c3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"15229\" data-id=\"e235c3f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fbf600\" data-eae-slider=\"7060\" data-id=\"2fbf600\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0578719 elementor-widget elementor-widget-heading\" data-id=\"0578719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why D2NA?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-d2bbebd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"96918\" data-id=\"d2bbebd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2503270\" data-eae-slider=\"3214\" data-id=\"2503270\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ee937d elementor-widget elementor-widget-text-editor\" data-id=\"1ee937d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The council highlighted several reasons they chose D2NA as their long\u2011term partner:<\/p><ul><li>Strong security expertise and the structured CyberAscend methodology<\/li><li>Transparent communication and dependable service delivery<\/li><li>Clear strategic guidance aligned with public\u2011sector governance needs<\/li><li>Proactive attitude toward problem prevention and continuous improvement<\/li><li>A partnership-driven approach rather than a transactional service model<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-a04309d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"48181\" data-id=\"a04309d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div 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data-id=\"5ca132f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-128b06a elementor-fixed elementor-widget elementor-widget-ucaddon_dropdown_button\" data-id=\"128b06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"ucaddon_dropdown_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Dropdown Button -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.d2na.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.d2na.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Dropdown Button *\/\n\n#uc_dropdown_button_elementor_128b06a {\n  display:flex;\n  align-items: center;\n}\n#uc_dropdown_button_elementor_128b06a .ca_btn_container{\n  position: relative;\n  display: inline-block;\n}\n#uc_dropdown_button_elementor_128b06a .ca_btn {\n  display:inline-flex;\n  align-items: center;\n  box-sizing: border-box;\n  overflow: hidden;\n  cursor: pointer;\n}\n#uc_dropdown_button_elementor_128b06a .ca_btn:focus .ca_dropdown, #uc_dropdown_button_elementor_128b06a .ca_btn:hover .ca_dropdown {\n  left:50%;\n  transform: translate(-50%, -170px);\n  opacity: 1;\n  visibility: visible;\n  transition-delay: 0ms;\n}\n#uc_dropdown_button_elementor_128b06a .ca_btn .ca_dropdown {\n  width:100%;\n  margin: 0;\n  padding: 0;\n  transform: translate(-50%, 25px);\n  position: absolute;\n  top: 100%;\n  left:50%;\n  text-align: left;\n  opacity: 0;\n  visibility: hidden;\n  z-index:9999;\n  overflow: hidden;\n  display: flex;\n  flex-direction: column;\n}\n\n\n#uc_dropdown_button_elementor_128b06a .ca_btn .ca_dropdown li {\n  z-index: 1;\n  position: relative;\n  margin: 0;\n  list-style: none;\n  margin: 0;\n  display: inline;\n}\n#uc_dropdown_button_elementor_128b06a .ca_btn .ca_dropdown li:last-child a {\n  border-bottom: 0;\n}\n#uc_dropdown_button_elementor_128b06a .ca_btn .ca_dropdown a {\n  transition:300ms;\n  display: flex;\n  align-content: center;\n  align-items: center;\n  border-bottom-style: solid;\n  white-space: pre-line;\n}\n#uc_dropdown_button_elementor_128b06a .ca_dropdown i{\n  transition:300ms;\n}\n\n<\/style>\n\n<div id=\"uc_dropdown_button_elementor_128b06a\" class=\"ca_btn_wrapper \" >\n  <div class=\"ca_btn_container\">\n    <button class=\"ca_btn\"><i class='fas fa-angle-double-up'><\/i><span>Get in touch<\/span>\n      <ul class=\"ca_dropdown uc-items-wrapper \">\n           <li class=\"ca_dropdown_item elementor-repeater-item-87a73d7 \"><a href=\"tel:03301595969\" >0330 159 5969<i class='fas fa-phone-alt'><\/i><\/a><\/li>\n\n  <li class=\"ca_dropdown_item elementor-repeater-item-4def0ed \"><a href=\"mailto:sales@d2na.com\" >sales@d2na.com<i class='fas fa-envelope'><\/i><\/a><\/li>\n\n  <li class=\"ca_dropdown_item elementor-repeater-item-bc314ce \"><a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjI3NTgiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" >Enquiry Form<i class='fas fa-pencil-alt'><\/i><\/a><\/li>\n\n\n      <\/ul>\n    <\/button>\n  <\/div>\n<\/div>\n<!-- end Dropdown Button -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">mins read<\/span><\/span>Transitioning to a security-first methodology and managed service Customer: Local Council Customer: February 2026 Background The customer is a UK local council based in the South-West, responsible for delivering essential public services to residents, businesses, and community organisations. Operating under tight budgets and high public accountability, the council relies on stable, secure, and well\u2011governed IT [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6428,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[15],"tags":[321,441,434,442,413],"class_list":["post-6419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-case-study","tag-council","tag-cyberascend","tag-local-council","tag-msp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Local Council Case Study - D2NA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.d2na.com\/index.php\/2026\/02\/11\/local-council-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Local Council Case Study\" \/>\n<meta property=\"og:description\" content=\"2 mins readTransitioning to a security-first methodology and managed service Customer: Local Council Customer: February 2026 Background The customer is a UK local council based in the South-West, responsible for delivering essential public services to residents, businesses, and community organisations. 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